The account holder (this includes children) MUST be physically present to participate. They cannot do it over the phone, email, text, or any other form of telecommunication even if you know them.
Long overdue and lost books can be returned and they will not assess an overdue fee.
Books that remain lost or unreturned may not have their fines and fees waived.
Processing fees will still apply.
Remember, this is only for overdue fines. Make sure that you are looking at their account for books that are still out.